Privacy Policy

Deck Commandos Cranberry

Effective Date: March 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Deck Commandos Cranberry (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, email address, phone number, and physical address.
  • Payment information when you make a purchase or request a quote.
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.).

Non-Personal Information:

  • IP address, browser type, device information.
  • Website usage patterns and analytics.
  • Cookies and similar technologies.

Customer Communication:

  • Records of inquiries and service requests related to deck building and maintenance.
  • Appointment details and preferences.
  • Service history and feedback.

2. How We Use Your Information

We use collected data for:

  • Providing and improving our outdoor living and deck construction services.
  • Processing transactions and payments.
  • Communicating with you about your inquiries, appointments, and project updates via our 24/7 availability model.
  • Enhancing website functionality and user experience.
  • Ensuring security and fraud prevention.
  • Maintaining records of your communication preferences and consent.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in.
  • We maintain timestamped records of all opt-in actions.
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”.
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
  • All opt-out requests are processed immediately.

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business.
  • Messages will be directly related to the deck building or repair services you have requested.
  • We do not send promotional content without specific consent.

Help & Support:

  • Reply “HELP” for assistance or contact us at estimates@cranberrydeckbuilder.com.
  • Customer support is available during regular business hours (though we offer 24/7 project communication).

Carrier Information:

  • Standard message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling).
  • SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive.
  • All service providers are contractually obligated to maintain confidentiality and security.

Legal Compliance:

  • If required by law, legal process, or to protect our rights.
  • In response to valid law enforcement requests or court orders.

Business Transfers:

  • In case of mergers, acquisitions, or sale of assets.
  • In such cases, your data remains protected under the terms of this policy.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest.
  • Secure access controls and authentication mechanisms.
  • Regular security assessments and updates.
  • Employee training on data protection.
  • Breach notification protocols in accordance with applicable laws.
  • Secure backup systems and disaster recovery procedures.

6. Cookies & Tracking Technologies

We use cookies to analyze site traffic, remember preferences, and improve the user experience on http://cranberrydeckbuilder.com/. You may control cookies through your browser settings.

7. Your Rights & Choices

You have the right to access, update, or delete your personal information; opt-out of marketing emails; and withdraw consent at any time. To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. This privacy policy applies only to information collected by Deck Commandos Cranberry.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Deck Commandos Cranberry

Address: 6507 Mars Rd, Cranberry Twp, PA 16066

Phone: (724) 204-6608

Email: estimates@cranberrydeckbuilder.com

Website: cranberrydeckbuilder.com